Payment, Delivery & Returns Policy
Thank you for visiting www.store.carltontravelbags.com an Online Store exclusively for moulded and soft luggage of international standard. Carlton products enjoy high reputation for the quality, services and customer satisfaction.
This website www.store.carltontravelbags.com is independently operated by Net Distribution Services Private Limited (in short NDSPL), an India based company incorporated under the Indian Companies Act of 1956 .The brand Carlton belong to V.I.P. Industries Limited (in short VIP) and the Carlton products are sold by us through this web site in terms of the specific agreement between VIP and NDSPL. The policy is issued by Net Distribution Services Private Limited which may be referred to by full name or as Net Distribution or NDSPL or ‘We’ or “us’. By placing an order on this website, you are entering into a purchase/sale transaction solely with Net Distribution and not with VIP. VIP shall in no way liable or responsible for any dispute that may arise between NDSPL and you as the customer. This applies to all transactions that takes place with NDSPL through this web site irrespective of the mode of payment i.e. whether by any credit card, bank card, debit card, cheque, bank transfer and other payments etc.
Your credit card or debit card statements will reflect Net Distribution Services Private Limited. In case of third party statements including bank and credit card statements, the merchant name may appear in an abbreviated format.
To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website.
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.
In this section you will be asked for address and other contact information as well as payment related information.
Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.
The following modes of payments are available
• Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
• Visa Debit cards
• Netbanking/Direct Debit payments from select banks in India.
A full list is available at the time of Check Out and prior to making payments for purchases
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard, you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order incase a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer for such type of errors.
Prices are subject to change without advance notice.
All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
All orders are acknowledged at current prevailing pricing. We will bill at price prevailing at the time of receipt of money and raising of an invoice.
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
Out of Stock situations
Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the customer. However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.
Delivery of products
Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 5-7 working days (for Metro cities) and 10-15 working days (for Non-Metro cities) from receipt of order and payment depending on the address for delivery.
Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Sunday.
Delivery challan/Invoice attached to the Product upon delivery will be required to be acknowledged and signed by you or any other person at the address mentioned by you at the time of order. We take no responsibility for products signed by any other person other than you who have placed an order for the product.
Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
We are not responsible for any damage of products after delivery. Once delivered, the products will be subject to the terms and conditions mentioned in the warranty card attached to each product.
All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of product needs to be highlighted and signed on the Proof of delivery copy itself and returned to the delivery person.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that are damaged or not as per your original order, please contact customer service within 48 hours from the time of delivery along with images of the delivered product and their tags.
All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition, otherwise the same will not taken back.
Postage and other charges for return of these products will not be refunded by us.
Please note that we cannot offer exchanges or refunds on any sale any opened or used products.
We will require upto 21 days from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.